Welcome to mehendiwale.com! By using this website or booking our services, you agree to comply with and be bound by the following Terms and Conditions:
Use of Website
- This website is for your personal and non-commercial use only.
- You agree not to misuse this site or engage in unlawful or harmful behavior.
- You must not copy, reproduce, or exploit any content for commercial purposes without permission.
Intellectual Property
- All content on this site, including images, text, logos, and designs, is the property of Mehendiwale and is protected by copyright laws.
Service Terms
- Booking confirmation is subject to availability.
- Prices and service details may change at any time without prior notice.
- We reserve the right to refuse service at our discretion.
Limitation of Liability
- Mehendiwale is not liable for any indirect or consequential losses or damages arising from the use of our website or services.
Changes to Terms
- We may update these terms from time to time. Continued use of the website means you accept the changes.
2. Privacy Policy
We are committed to protecting your personal information and respecting your privacy.
Information We Collect
- Name, phone number, email, address (for bookings)
- Payment information (securely processed through third-party gateways)
- IP address, browser info (for site analytics)
How We Use Your Information
- To confirm and fulfill your bookings
- To communicate important updates or offers
- To improve our services and website experience
Data Protection
- Your personal data is stored securely and only accessed when necessary.
- We do not sell or rent your information to third parties.
Cookies
- We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.
Third-Party Sharing
- We may share data with trusted service providers (e.g., payment processors), but only to complete your requested services.
3. Shipping Policy
Note: If you’re providing products (like cones or gift items) along with services, this policy applies.
Shipping Locations
- We currently ship to all major cities in India.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
Delivery Time
- Standard delivery takes 3–7 business days depending on the location.
- Delays due to courier partners or unforeseen circumstances are beyond our control.
Shipping Charges
- Shipping costs are calculated at checkout or may be included in promotional offers.
Tracking Orders
- You will receive a tracking link or ID once your order is dispatched.
4. Return & Refund Policy
Service Bookings
- You may cancel your mehndi appointment for a full refund if done at least 24 hours before the scheduled time.
- Cancellations made within 24 hours or after service are not eligible for refunds.
Product Purchases (if any)
- Returns are accepted within 7 days of delivery if the product is unused and in original packaging.
- To initiate a return, contact us with your order details.
Refund Process
- Approved refunds will be processed to your original payment method within 5–7 business days.
- In case of partial refunds (if only part of the service/product is refundable), we will inform you via email or WhatsApp.